商務(wù)談判：傳真和通話情景對話
1. Faxes傳真主題商務(wù)談判情景對話
Dialogue one
M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.
F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.
M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.
F: What if I can't speak to him directly?
M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.
F: How do I find Martin’s fax number? Is he in your rollerdesk?
M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today.
F: Ok, I'll get on it first thing.
M: Be sure you do, I need those briefs ASAP
Dialogue two
M:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.
F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.
M:Yeah,you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words.
F:What about that one?
M:This one?This one is so light and I can barely read it. How can that be?
F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.
M:Yes,but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through are so blurred or too light. They are unreadable.
F:I guess the fax machine is out of paper too. Don't worry,I'll have someone look at it this afternoon,and in the meantime,I'll have your documents refaxed to our other fax machine.
2. Telephone Calls通話主題商務(wù)談判情景對話
Dialogue 1
A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?
B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.
A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?
B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.
A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.
B:No problem.
A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.
Would you like to leave a message for her?
B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.
A:I'm sorry,I didn't quite catch that,could you please repeat the number?
B:No problem,my office number is 635-8799,Tell her to ask for extension 31.
A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?
B:Yes,and I represent Milford Insurance.
A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.
B:Thank you very much.
Dialogue2
A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?
B:I'd like to speak to someone about reservations.
A:I can help you with that.what date would you like to make a reservation for?
B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.
A:Oh,I'm sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?
B:When do you expect him back in?
A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?
B:Yes.I suppose.My name is Sam Darcy.He can contact me at 660-843-3235 .
A:Could you please spell your last name for me?
B:Sure.It's D-A-R-C-Y.
A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?
B:That's 3235.
A:Sorry!3235.Great.I'll have Tony call you first thing tomorrow morning.
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