商務英語文章
導致客戶丟失的五個原因
You didn't listen 擅自行動
Clients like it when freelancers pay attention to what they need. They expect that freelancers will follow their instructions and ask questions if they don't understand or have a problem with what they are being asked to do.
客戶需要自由職業者關注他們的需求。他們希望自由職業者聽從自己的指示，如果有不理解的地方或是出現了問題，他們都希望你能先詢問客戶再行動。
You were late 延期交工
Admittedly, some deadlines are arbitrary, but others are not. While everyone can have an emergency once in a while, continually missing a due date is a major problem. If the project is tied to a launch or deliverable, being late might even cost your client money.
的確，有些交工日期是可以調整的，但是，有些絕對不可以。當然，每個人都可能遇到突發事件，但是突發事件必然只是偶爾發生，如果長期不按時交工，就是個大問題了。尤其是在要將你的項目和新產品投產的時候，延遲交工甚至可能會使你的客戶蒙受損失。
You were rude/disrespectful 舉止魯莽
There's really no excuse for being rude or disrespectful to a client. Even if you understand what the client needs better than they do themselves, you should still be courteous to your client. No one wants to be treated badly.
對客戶不禮貌或舉止魯莽是不可原諒的`。哪怕你比客戶本人還要了解他們的需求，你也需要禮貌對待他們。你要知道，沒有人喜歡不被尊重。
You have a bad reputation 信譽不好
It's really important to monitor your online reputation. Believe me, most of your clients know enough to search on your name or your business name to find out what others are saying about you.
自由職業者的網絡聲譽非常重要。相信我，絕大多數客戶都會在網上搜索你或者你的工作，查看別人對你的評價。
I expected more 不合口味
Like any consumer, clients want to get a good value for their money. However, sometimes your writing may fail to excite them or your design may fail to dazzle them. When this happens, they move on to a freelancer who can deliver something more to their taste.
像所有消費者都一樣，客戶都希望自己所花之錢是“物有所值”。然而，有時你的文筆沒有激起他們的興趣，你的設計也沒能使他們眼前一亮。這時，他們便會轉向那些更符合他們口味的自由職業者。
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